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Frequently Asked Questions

Below FAQ are some common concerns of our clients before purchasing Skincare, make up, unisex beauty products, if you have other questions,
please just send it to customercare@sheida.co.za

Sheida skincare and makeup products are formulated with natural and organic ingredients that are gentle on the skin and provide long-lasting results. We also do not use any harmful chemicals, parabens, or sulfates in our products.

No, Sheida is a cruelty-free brand and we do not test our products on animals. We are committed to creating products that are ethical and sustainable.

Yes, Sheida products are suitable for all skin types, including sensitive skin. We use gentle ingredients that are non-irritating and safe for daily use.

Each product comes with detailed instructions for use, but generally, it is best to start with a clean, moisturised face and apply the product using gentle, upward motions. Always patch test new products before use.

Sheida makeup products are designed to last all day and have long-wearing formulas. However, longevity on your skin can also depend on external factors such as weather, humidity and activity levels during the day.

Orders placed on sheida.co.za can be delivered anywhere in South Africa.

For up-to-date information, login to your account to check your Order Status.

Standard Shipping

Orders using Standard Shipping will be delivered within 3-5 days from the order’s ship date. Most standard orders are processed within 2 working days from the date you placed your order.

Once you place an order at sheida.co.za, you will receive an email confirmation with your order number. You will receive another email updating you when your product has been shipped.

Yes, Sheida has a flexible return and exchange policy. If you are not completely satisfied with your purchase, you may return or exchange it within 30 days of purchase.

Products must be returned in their original condition and unfortunately, we are unable to accept items back that have been opened or used, unless the product is damaged or defective.

We accept Visa and Mastercard credit cards, Maestro and Visa Electron debit cards.

Yes, Sheida offers various promotions and discounts throughout the year. Sign up for our newsletter to stay updated on the latest deals and offers.

Ashworth Logistics Park, 18 Laneshaw St, Linbro Park, Sandton, 2090, South Africa

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